What is CPNI?
CPNI is basically call and account detail. Anything that pertains to a customer’s bill, account information, features, or calling patterns is considered CPNI.

CPNI for Marketing Purposes
The Chickamauga Telephone Company does not use its customer’s CPNI for marketing purposes.

Account Information
Any person that makes a request for information on an account, or make changes or additions to an account must first be named as an “authorized user”. Authorized users can only be added to an account by the person whose name is on the listing of that account. Any requests by anyone who is not an authorized user will be denied. This rule is for the protection of the customer and is followed by all telephone companies including the Chickamuga Telephone Company.

These new rules were put into effect March 1, 2008 by the Federal Communications Commission.