neXband Email Support

Email Support Menu

 

Getting Started with Webmail

If you have not used webmail before, you will find it extremely useful for the times when you are away from your normal PC and wish to send a message or check your email. When you use webmail to check your email, your messages will still be left for you to download to your local PC when you return, unless you delete them. This makes the system very handy for those occasions when you are not at your normal PC.

To login to your webmail, visit:

https://mail.nexband.com/

Once you log in to your webmail with your email address and password, you will see your messages displayed. Here, you'll be able to view, reply, and send new messages.

Don't forget to log out (also known as "Sign Out") when you are finished with your webmail session.

Configuring External Mail

 

When setting up a mail client on your own computer or cell phone, you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields.
 

For the incoming account: 

  • Connection Type: IMAP

  • Port: 993

  • Security Option: SSL

  • Hostname: mail.nexband.com

  • Username: <your email address>

  • Password: <your password> 
     

For the outgoing (SMTP) account:

  • Hostname: mail.nexband.com

  • Port: 587

  • Security Option: STARTTLS (TLS)

  • Check "My server requires authentication"

  • Username: <your email address>

  • Password: <your password>
     

Click here if you prefer POP settings instead of IMAP
 

If you are having difficulty with this configuration, please contact support at helpdesk@nexband.com or call Nexband Support at 1-888-260-4357.

You will use the included web interface to manage your email settings. If you have just one email account, you will be able to use this web interface to add a forward, set an auto-responder, change your password, or customize your anti-spam settings. You can access your web interface by visiting:

https://mail.nexband.com/

Once you have logged in, you will see the menu on your left providing you with several choices.​

  • Email Settings: Here you can modify your email options. You can forward your email to another address, or you can set up your vacation auto responder. Be sure to save your changes.

Mail Settings

 

Spammers (or junk emailers) are using more and more complex methods to send junk emails each day. To help combat this, the methods used to block these unwanted emails from your Inbox are becoming more numerous and diverse. However, MagicMail is designed to give you the maximum control over your mailbox. You now have the control over whether you want to receive messages identified as 'spam' in a special quarantine IMAP folder, or simply reject them right away and keep your mailbox clean. You also have the option directly in webmail of simply selecting a message that you no longer want to receive and clicking 'Block Sender' - or optionally, if there is a fringe case message in your Spam folder you can simply select it and click on 'Allow Sender' so that such message will be placed in your Inbox directly in the future.

Once you have logged in at https://mail.nexband.com/, you will see the menu on your left providing you with several choices.

  • Spam Management:  Here you can modify your anti-spam configuration.

    • CAUTION: You must be careful when making changes here or you may inadvertently start identifying email you would like to receive as spam.

    • If you are unsure how to proceed, please email support at helpdesk@nexband.com.

Anti Spam

 
 

Exporting your neXband.com Address Book

Exporting your Address Book contacts from Nexband's email service is quick and easy. The most common scenario for doing this is if you are planning to move your Address Book to a different email provider or to an email program like Microsoft Outlook or Windows Mail.

To begin, surf to http://mail.nexband.com/

Your screen should look like the one below. Enter your email address and password, then make sure that the box below your password has “Webmail Lite” showing. If that box says anything other than “Webmail Lite”, click it and change it to “Webmail Lite”, as these instructions are based on that interface.

1.

Click "Addresses"

2.

Click "Export"

3.

4.

A window like the one shown to the right should appear. Click "Export to CSV File".

5.

At the bottom of your browser, a pop up like the one shown to the right will appear.

6.

Click the black triangle to the right of the save button, and click "Save As".

7.

Now you’ll be picking where on your computer to save the file. Many people like saving it to their Desktop area so they’ll know where it is, so that is what the below picture shows. To select the Desktop, we looked on the left side of that little window and found “Desktop” under the Favorites section and clicked it. If you want to save the file to your Desktop like our example, click once on “Desktop” like we have done in the below picture, then click the “Save” button.

8.

Once the download has completed, sign out of your neXband email account.

If you completed all the above steps, you should now have your Address Book contacts exported.

Please note that we cannot provide support for other email services such as Gmail, Hotmail, or other non-neXband services, but we do not prevent you from using such services. Simply be aware that if you use a non-neXband email service, we will not be able to help you with any problems you encounter with that email service.

Below are links to support pages at some of the commonly-seen non-neXband email services:

Gmail Help:
https://support.google.com/mail/

Yahoo Mail for Desktop:
https://help.yahoo.com/kb/mail-for-desktop

Hotmail/Outlook.com:
http://windows.microsoft.com/en-us/windows/outlook-help

If you want to put your Address Book onto a non-neXband email service, you’ll need to find out if and how that service allows you to Import address book information from “CSV” files. If their Import feature needs to know, the file you created with the above instructions is a “CSV” file, is “Comma Separated”, and uses “Double-quotes”.

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