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Consumer Tips to Stop Unwanted Robocalls and Avoid Phone Scams

  • Don't answer calls from unknown numbers.  Some people think that wasting a scammers time is fun or makes them call less… This is a dangerous game and can potentially make you more of a target. If you accidentally answer a robocalled or scammer, hang up immediately

  • If you answer a call and the caller asks you to press a number on your phone to stop getting the calls, just hang up.  Robocallers often do this to identify when a real person has picked up their call.

  • Personal Information is just that… PERSONAL. Don’t give someone you weren’t expecting to call you personal information like your mother’s maiden name, your social security number, driver’s license number, any account numbers, passwords, or other identifying information.

  • If you get a call claiming to be a company or government organization, hang up and call the phone number on your account statement, in the phone book, or on the company's or government agency's website to verify the legitimacy of the call. You will usually get a paper statement or letter in the mail before you get a call from a legitimate source, particularly if the caller is asking for a payment.

  • If you get an unexpected call from someone you don’t know, do not respond to any questions, especially those that can be answered with "Yes.”

  • To block telemarketing calls, register your number on the Do Not Call List. Legitimate telemarketers use the list and avoid calling phone numbers on the list.

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